Contrail Return Policy

For Bags, Bag Accessories:

If you are not 100% satisfied with your purchase, return the item in its original condition, in its original packaging, including all tags within 30 days and we will refund you the purchase price of the product. Buyer pays return shipping. We will not issue refunds for products that show signs of wear and tear or products that are returned more than 30 days after the purchase date. Please allow refunds two weeks to process after product is received.

 

For DVD Orders:

30 day money back guarantee. Package must be un-used and un-opened, seal not broken. Buyer pays return shipping plus restocking fee of $3.00 per item.

For Izel Orders:

If you are not 100% satisfied with your Izel purchase, return the Izel in its original condition, in its original packaging, within 30 days and we will refund you the purchase price of the product. We will not issue refunds for products that show signs of wear and tear or products that are returned more than 30 days after the purchase date. Buyer pays return shipping plus restocking fee of $3.00 per item.

Mail the product to our address at:

Contrail

423 Bussen Underground Rd.

St. Louis, MO 63129

Please use a trackable method of shipping.